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- FAQs
FAQs
General Questions
What if an item is out of stock?
What is a Refurbished or Reconditioned Product?
Can I change an order once it’s placed?
Shipping Questions
Do you ship outside the continental U.S.?
Do you ship to P.O. Boxes?
Who do we ship through? What are my options?
When will my order ship?
How do you figure out when your package will arrive?
Can I get Saturday delivery?
Can I change my shipping method after the order is made?
What if an item is out of stock?
You cannot place an order for items currently not in-stock. If you are receiving error messages about a certain item, it is most likely out of stock and unavailable for order at this time. Back to Top
What is a Refurbished or Reconditioned Product?
Customers return products for many reasons: a customer may change his or her mind, not like the product, or have difficulty operating it. Whether it is returned a month later or only the very next day, such an item must be identified as refurbished or reconditioned to be resold.
Open Box:
- As the name implies, this refers to a product that someone bought but merely "opened the box", and does not show any signs of wear and tear.
Customer Returns:
- This refers to products that the customer opened and may have briefly used, and as a result, the product may show a small amount of wear and tear.
How are products refurbished or reconditioned?
- Every product targeted for refurbishing or reconditioning must pass a thorough examination.
- After repairing any defect and sanitizing when necessary, the product is repackaged either by the original manufacturer or a reputable professional outside firm may perform the refurbishing, or reconditioning, returning the products to like-new or almost new condition.
How do I identify Refurbished or Reconditioned products?
- We note these products on our site with an icon and the words Refurbished or Reconditioned.
- When you see the Refurbished or Reconditioned icon, you know you're in for a great deal on a fantastic product!
- Refurbished, Reconditioned, or Factory-Serviced, what's the difference?
- You've looked around and perhaps seen the terms “Refurbished,” “Reconditioned” or “Factory-serviced.” Various retailers use slightly different terminology.
- Any item listed on our site as Refurbished or Reconditioned meets the same standards listed above and the work is either performed by the original manufacturer or by professionals trained to perform these services.
Will “Refurbished" or "Reconditioned” products come in different packaging?
- By law, product packaging must state if an item is refurbished or reconditioned, consequently, some items will arrive in a regular retail box with a sticker indicating that the item is refurbished, reconditioned, or factory-serviced, or may come repackaged in a plain brown or white box.
- Enclosed manuals may refer to accessories (camera cases, straps, for example) that are not included with the refurbished or reconditioned product.
- Be sure to read over the product information page on our site for a list of accessories included with refurbished or reconditioned products.
- What makes a “Refurbished" or "Reconditioned” item such an excellent purchase?
- Refurbished or reconditioned products maintain high quality standards.
- Each item is checked at least twice for proper working condition and quality. In fact, refurbished or reconditioned goods have a very low rate of return.
- The price you pay for a refurbished or reconditioned item is much lower than retail price.
Legal Note
- Because we source some goods through wholesalers and retailers, not all sales of goods on the site are necessarily endorsed by or affiliated with the original manufacturer of the goods or the owner or licensee of a mark associated with the goods. Back to Top
Can I change an order once it’s placed?
We cannot change an order once its been printed in our warehouse. We can cancel the order for you, providing it has not shipped yet, and you may remake the order with appropriate changes. But you must contact us in either case. Back to Top
Shipping Questions
Do you ship outside the continental U.S.?
No, at this time we only ship within the contental U.S. For example, we cannot deliver to Alaska, Hawaii, Puerto Rico, or APO addresses, Back to Top
Do you ship to P.O. boxes?
No. We cannot ship to P.O. box addresses. You must have an actual street address within the continental U.S. Back to Top
Who do we ship through? What are my options?
Ku-mart.com only uses US Postal Service, UPS, and several LTL freight to ship their products, unless a specified carrier is picking up, and an appointment is made.
US Postal Service can only be used for packages under 2 lbs. Orders over 2 lbs. will be shipped by UPS, unless specified otherwise.
How many days does it take to arrive to me shipping via Standard Ground?
When will my order ship?
Orders usually ship between 24-48 hours, with US Postal Service, Standard Ground Service, or LTL Freight.
*During periods of high volume, such as the holiday season, allow 3-4 business days for an order to ship, when using Ground Service, or LTL freight.
Orders made with UPS expedited shipping will leave the same business day, if ordered by 2pm, EST. You will receive an email with tracking information when the order ships. Back to Top
How do you figure out when your package will arrive?
Transit time begins by counting the next business day, not counting Saturdays and Sundays, or major holidays. For example, If an order is sent via 2-Day, and ordered on a Monday by 2pm EST, it would arrive on Wednesday.
Orders with Ground service do not have shipping priority, and do not have a guaranteed shipping date.
Transit times to your location can be found on the transit map (shown below).
For Freight orders, transit time varies, please call for details on transit times. You will also receive an email with tracking information when your order ships.
Can I get Saturday delivery?
Saturday delivery is not available. Back to Top
Can I change my shipping method after the order is made?
We cannot change a shipping method or items on an order once an order has been printed in our warehouse. The order will be cancelled. A new order can be made. You must contact us to cancel an order. Back to Top
